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Refund Policy

7. Your right of Cancellation

7.1 Where the "buyer" is purchasing as a consumer they have the right to cancel from the point of placing the order up to 14 calendar days from the date the products are received. The right to exercise a cancellation will expire after 14 days from the day on which the "buyer" acquires physical possession of the goods.


7.2 Upon receipt of the goods if the right to cancel is exercised, the "buyer" must have an approved RMA (Returns Merchandise Authorisation) reference before returning the goods to the "seller". For the "buyer" to exercise their right to cancel, they must inform the "seller" of their decision to cancel the sales contract with a clear statement sent to the "seller" via letter, phone call, or email.


7.3 Where the "buyer" is purchasing as, for, or on behalf of a business clause 7.1 does not apply. Once placed, all business orders cannot be cancelled except at the discretion of the "seller". The "buyer" will be deemed to be placing a business order where orders are paid for by business bank account, business credit or debit card(s), the billing name and/or address is that of a business (or is requested to be changed to that of a business after the order is placed), a VAT registration number has been provided, or where a purchase order number has been provided to the “seller”.


7.4 Upon receipt by the "buyer" of their approved RMA number, the "buyer" must return all agreed products within 14 calendar days in the same condition they were received by the "buyer". This includes (but is not limited to) all original packaging, packaging contents, accessories, documentation and any other items. Where products are returned damaged, incomplete, or in any condition reasonably deemed unsuitable by the "seller", the "seller" reserves the right to make appropriate deductions to refund amounts, not exceeding the sum of the direct costs to replace or recover products.


7.5 Services ordered by the "buyer" with the products which include (but are not limited to) premium delivery options, production fast-track or rush services, professional wiring, noise reduction technology, overclocking, ultra-enhanced packaging, custom etching/engraving or other customisation will not be refunded except where agreed by the "seller".


7.6 Due to the custom nature of the products being purchased, the “seller” reserves the right to charge a cancellation fee of £30 plus VAT per custom system being cancelled. For orders placed and modified with etching/engraving or another customisation service such as custom water-cooling the seller reserves the right to charge an additional fee to cover labour and material cost of £250 plus VAT.


7.7 Any software or consumable items, which have been open, unsealed or activated, will not be refunded by the "seller". These products have no right of cancellation. Please refer to section 28(3)(b) of the Consumer Contracts Regulations 2013 for more information.


7.8 The "buyer" must return the products at their own cost and their own risk. The "seller" recommends ensuring all products are returned using reputable courier companies, with all products fully insured, requiring a signature at the point of delivery.


7.9 The "buyer" acknowledges the potentially large, heavy nature of the products they are returning and hereby confirms their acceptance the postage or courier costs for returning these products may be expensive.


7.10 Where the "seller" shipped products to the "buyer" by pallet or other specialised delivery options, the "buyer" hereby confirms they will return products to the "seller" using the same method.


7.11 The "buyer" has a legal obligation to take reasonable care of the products whilst in their possession. Failure to comply with this legally obligated duty of care may lead to the "seller" having a right of action against the "buyer".


7.12 Upon receipt of the goods by the "seller" a refund will be issued to the "buyer" within 14 calendar days to the original payment method or unless otherwise agreed with the "seller".